REFUND & RETURN POLICY

MY WALL STORY

Operated by SHREEJI TECHNOVATION

Last updated: 19 September 2026

At MY WALL STORY, we create premium décor, furniture, wall art, nameplates, and other interior products, including customized and made-to-order pieces.

We want you to feel confident about your purchase. Please read this policy before placing an order.

1. Return eligibility

For standard, non-customized products, you may request a change-of-mind return within 3 calendar days of receiving your order.

To qualify for a discretionary return:

• The product must be unused, uninstalled, and in its original condition.

• The product must be returned with its original packaging, accessories, and components, where reasonably possible.

• You must provide your order number or another valid proof of purchase.

• You must contact us for return authorization before shipping the product.

Change-of-mind returns are subject to inspection and approval in accordance with this policy.

The 3-day window does not limit any rights you may have under applicable consumer protection law.

2. Customized and made-to-order products

Many MY WALL STORY products are manufactured specifically for individual customers.

This includes personalized nameplates, house number plates, custom-sized wall art, custom furniture, and products manufactured according to customer-provided specifications or designs.

Customized and made-to-order products are not eligible for change-of-mind returns or refunds simply because a customer changes their mind, no longer requires the product, or wishes to alter an approved design.

However, customers remain entitled to applicable remedies if a customized product is defective, damaged, incorrect, materially different from the approved specifications, or otherwise fails to meet applicable legal requirements.

3. Damaged, defective, or incorrect products

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible.

We encourage you to report visible damage within 3 calendar days of delivery to help us investigate and resolve the issue promptly.

Email: INFO@SHREEJITECHNOVATION.IN

Please provide your order number, a description of the issue, and photographs or a short video where reasonably available.

Photographs or videos help us assess the issue but are not an absolute requirement for exercising your statutory rights.

After reviewing the complaint, we will offer an appropriate replacement or refund, in accordance with applicable law and the circumstances of the issue.

Where an approved replacement is unavailable or cannot reasonably be provided, we will arrange a refund.

MY WALL STORY will cover reasonable return shipping or collection costs for accepted complaints involving products delivered damaged, defective, or incorrect.

We may arrange collection, request further information, or provide return instructions as appropriate.

4. Order cancellations

You may request cancellation within 24 hours of placing your order, provided that manufacturing, personalization, or customization has not already commenced.

To request cancellation, email INFO@SHREEJITECHNOVATION.IN with your order number.

If your cancellation request is received within this period and production has not begun, we will cancel your order and provide a full refund.

Once production or customization has commenced, cancellation requests may not be accepted for made-to-order products, except where required by applicable law or otherwise agreed in writing.

If a customer requests cancellation after production has begun, we may review the request individually and communicate any proposed resolution before taking further action.

If MY WALL STORY cancels an order because the product is unavailable or we are unable to fulfill it, we will notify you and refund the amount paid for the cancelled order.

5. Return shipping costs

For approved change-of-mind returns of standard products, the customer is responsible for return shipping costs.

The customer must use a reasonably secure and traceable shipping method and package the product appropriately to prevent damage during transit.

For accepted claims involving damaged, defective, incorrect, or materially misdescribed products, MY WALL STORY will arrange or cover reasonable return shipping costs.

Please do not ship a product back to us without receiving return instructions.

6. How to request a return

To initiate a return, email:

INFO@SHREEJITECHNOVATION.IN

Please include:

• Your order number.

• Your name and contact information.

• The product you wish to return.

• The reason for the return.

• Supporting photographs or other information, where reasonably available.

Our team will review your request and provide the applicable return instructions.

For an approved change-of-mind return, we will provide the return address and instructions by email. Please do not send products to an address that has not been confirmed for returns.

7. Refund processing

Once your refund is approved, we will initiate it within 7–10 business days.

Refunds will ordinarily be issued to the original payment method. For payments made by bank transfer or another method that cannot be reversed directly, we will arrange a refund to a verified bank account belonging to the payer or another legally permissible method agreed with the customer.

The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.

If your approved refund has not been received after the stated processing period, please contact us at INFO@SHREEJITECHNOVATION.IN.

For approved change-of-mind returns, the refund will normally be processed after we receive and inspect the returned product.

Original shipping charges are not refundable for discretionary change-of-mind returns where those charges were separately disclosed and incurred, unless otherwise agreed or required by law.

Where a refund is due because of our error, a defective product, or another qualifying issue, applicable shipping charges will be handled in accordance with your legal rights.

8. Non-returnable items for change of mind

The following products are not eligible for discretionary change-of-mind returns:

• Personalized nameplates and house number plates.

• Products manufactured to customer-provided measurements.

• Custom-designed or custom-sized wall art.

• Custom-made furniture and interior products.

• Products created from customer-uploaded designs.

• Products that have been used, installed, or altered after delivery, where that use or alteration makes them unsuitable for a discretionary return.

These exclusions do not apply where a return, refund, or other remedy is required under applicable law.

9. Product appearance and handmade variations

Our products may involve metal fabrication, cutting, bending, welding, finishing, and coating.

Minor differences in color appearance caused by screen settings or lighting, and reasonable manufacturing variations within the disclosed product specifications, may occur.

These variations do not automatically constitute defects.

However, this provision does not exclude remedies where a product materially differs from its description, approved design, advertised characteristics, or agreed specifications.

10. Delivery delays and undelivered orders

If an order is delayed or has not been delivered, please contact us at INFO@SHREEJITECHNOVATION.IN.

We will investigate the issue with the relevant production or delivery team and provide an update.

Where goods are delivered late in circumstances that give rise to a right to return or refund under applicable law, we will provide the applicable remedy.

If an order cannot be fulfilled or is confirmed lost in transit, we will arrange an appropriate replacement or refund.

11. Customer support and grievances

For return, refund, cancellation, or product-related concerns, please contact:

MY WALL STORY

Operated by SHREEJI TECHNOVATION

Email: INFO@SHREEJITECHNOVATION.IN

We aim to acknowledge consumer grievances within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.

12. Your statutory rights

Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited under applicable law, including the Consumer Protection Act, 2019, and applicable e-commerce rules.

Where this policy conflicts with mandatory legal requirements, those requirements will prevail.