Terms of service

TERMS OF SERVICE

MY WALL STORY

Operated by SHREEJI TECHNOVATION

Last updated: 19 September 2026

1. Overview

Welcome to MY WALL STORY.

This website, www.mywallstory.in, is operated by SHREEJI TECHNOVATION under the brand name MY WALL STORY.

Throughout these Terms of Service, “we,” “us,” and “our” refer to SHREEJI TECHNOVATION, operating as MY WALL STORY.

We offer premium home and office décor, sheet-metal furniture, wall art, mirrors, garden lights, nameplates, and other interior products, including personalized and made-to-order products.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

Please read these terms carefully before using our website or purchasing our products.

2. Eligibility and website use

By placing an order, you confirm that you are legally capable of entering into a binding contract or are acting with the authorization of a parent or legal guardian where applicable.

You agree to use our website for lawful purposes and to provide accurate information when placing an order or requesting a quotation.

You must not use our website to engage in fraudulent transactions, submit unlawful content, infringe intellectual property rights, or interfere with the website's operation or security.

We may restrict access or reject orders associated with suspected fraud, misuse, or unlawful activity, subject to applicable law.

3. Products and descriptions

MY WALL STORY offers a range of products, including:

Metal wall art and decorative products.
Furniture for homes and offices.
Personalized nameplates and house number plates.
Mirrors and interior accessories.
Garden lights and decorative lighting products.
Customized and made-to-order products.

We aim to provide accurate product descriptions, photographs, dimensions, materials, finishes, prices, and specifications.

Product availability, customization options, and specifications may vary.

Images are provided to illustrate the products. Actual colors may appear slightly different depending on lighting, screen settings, and materials.

Any material difference from an agreed specification or product description will be addressed in accordance with applicable consumer protection law.

Customers should review the dimensions, materials, mounting requirements, and product specifications before placing an order.

4. Prices and taxes

Product prices are displayed in the currency shown on our website.

The applicable product price, taxes, shipping charges, customization charges, and other compulsory costs will be disclosed before the customer confirms an order.

For products requiring custom quotations, the applicable price and any additional charges will be communicated before payment or order confirmation.

We may change product prices for future orders without prior notice.

Price changes will not affect orders that we have already accepted, except where a change is expressly agreed with the customer or otherwise permitted by applicable law.

If a pricing or product information error is identified before an order is accepted, we will inform the customer and provide an opportunity to proceed at the corrected price or cancel the order without charge.

We will not impose undisclosed compulsory charges after an order has been accepted.

5. Orders and order acceptance

Customers may place orders through our website or request quotations for customized products.

After an order is submitted, an automated email or payment confirmation may be sent.

An automated acknowledgment does not necessarily mean that the order has been accepted for production.

An order is accepted when MY WALL STORY confirms acceptance or commences fulfillment.

We may contact customers to verify order details, customization requirements, measurements, payment information, or delivery arrangements.

If we cannot accept or fulfill an order, we will notify the customer and refund any payment received for the cancelled order.

We may decline orders where products are unavailable, production requirements cannot reasonably be met, payment cannot be verified, or fulfilling the order would be unlawful.

6. Payments

MY WALL STORY may accept payments through prepaid online payment methods, bank transfers, and payment arrangements specified in an approved quotation.

Cash on delivery is not offered unless expressly stated otherwise for a particular order.

For customized or quotation-based orders, we may require advance payment or full payment before production begins.

The required advance amount, balance payment schedule, and payment conditions will be communicated to the customer before the order is confirmed.

An advance payment does not waive the customer's statutory rights.

Payments made through third-party payment providers may also be subject to those providers' applicable terms.

Customers must provide accurate payment information and are responsible for ensuring that they are authorized to use their selected payment method.

If a payment fails, we may withhold order acceptance or production until payment is successfully completed.

7. Customized and made-to-order products

MY WALL STORY offers customization services for selected products.

Customers may request personalization involving names, house numbers, text, dimensions, designs, finishes, colors, and other agreed specifications.

Our customization process

The customer submits their customization requirements, measurements, or design reference.
Our team reviews the request and confirms whether the product can be manufactured.
We provide a quotation and, where applicable, a design preview or specification sheet.
The customer reviews and approves the final design, specifications, price, and payment terms.
Production begins after the required approval and payment conditions have been satisfied.

Customers are responsible for carefully checking the approved spelling, names, numbers, dimensions, colors, and other personalization details.

Once a customer approves the final design and production begins, further changes may not be possible.

If changes are technically possible, any additional charges and revised delivery expectations will be communicated and agreed upon before the changes are made.

If we manufacture a product incorrectly or fail to follow the approved specifications, we will provide an appropriate remedy under our Refund & Return Policy and applicable law.

8. Customer-uploaded designs and intellectual property

Customers may submit drawings, photographs, sketches, inspiration images, or other design materials to request a customized product or quotation.

By submitting a design, customers confirm that they own the relevant intellectual property rights or have the necessary permission to authorize its use for the requested purpose.

Images obtained from Pinterest, search engines, social media, or other websites may be submitted as references for discussion and inspiration.

However, the availability of an image online does not automatically grant permission to reproduce it commercially.

We may decline requests that appear to infringe third-party intellectual property rights or involve unlawful content.

Where appropriate, we may propose an original design inspired by the customer's general preferences instead of directly reproducing a protected design.

By submitting content, customers grant SHREEJI TECHNOVATION a limited, non-exclusive permission to use the submitted materials solely to evaluate the request, prepare quotations, develop approved designs, manufacture the requested product, communicate about the order, and provide related customer support.

Customers retain ownership of the intellectual property rights they hold in their original submitted materials.

Submitting a design does not grant MY WALL STORY permission to publish that design or a photograph of the finished personalized product for advertising or portfolio purposes.

We will seek separate permission before using identifiable customer-submitted designs, names, addresses, or personalized products in our marketing.

If we become aware of a credible intellectual property concern, we may suspend the affected design request while the issue is reviewed.

Any allocation or transfer of intellectual property rights in a newly created custom design must be separately agreed in writing.

9. Design approvals and manufacturing variations

Customized products are manufactured based on the final approved design and specifications.

Customers should ensure that all measurements and installation requirements are accurate before approving an order.

Reasonable manufacturing tolerances and minor aesthetic variations may occur depending on the manufacturing process and materials.

Any relevant tolerances or material limitations should be communicated as part of the product specifications or quotation.

We will not substitute a materially different material, dimension, finish, or design without the customer's agreement, except where permitted by applicable law.

If a product materially differs from its agreed specifications, the customer may request an appropriate remedy.

10. Order cancellations and refunds

Customers may request cancellation within 24 hours of placing an order, provided that manufacturing or customization has not commenced.

After production begins, cancellation of customized and made-to-order products may not be available, except where required by applicable law or otherwise agreed in writing.

Returns and refunds are governed by our Refund & Return Policy.

Customers should review that policy before placing an order.

Nothing in these terms limits any statutory right to a refund, replacement, or other applicable remedy.

11. Production, shipping, and delivery

Production and delivery timelines may vary according to product type, order quantity, customization requirements, material availability, and delivery destination.

The applicable production timeframe and estimated delivery arrangements will be provided on the relevant product page, during checkout, or through an accepted quotation.

Delivery estimates are not guaranteed unless expressly confirmed as a binding delivery commitment.

We will communicate material changes to agreed delivery arrangements and provide applicable remedies where required by law.

Customers are responsible for supplying a complete and accurate delivery address and relevant delivery instructions.

If an address error or incomplete information causes additional delivery expenses, we will inform the customer of any proposed charges before arranging a chargeable redelivery.

Customers should inspect the packaging and product after delivery and contact us promptly if they discover damage, missing components, or an incorrect item.

Delivery-related complaints and remedies are governed by our Refund & Return Policy and applicable law.

International ordering and shipping are not currently offered unless expressly enabled and confirmed by MY WALL STORY.

12. Installation and product safety

Installation services are included only where expressly stated in the product listing or agreed in a quotation.

Unless otherwise agreed, customers are responsible for arranging installation and ensuring that products are installed in accordance with the supplied instructions.

Wall-mounted furniture, metal wall art, mirrors, lighting products, and other fixtures may require suitable mounting hardware, appropriate wall or structural conditions, or professional installation.

Electrical products must be installed by appropriately qualified personnel where required.

Customers should follow all provided safety, installation, maintenance, and weight-limit instructions.

We are not responsible for damage caused solely by improper installation, unauthorized modification, or misuse by the customer or an unrelated third party, except to the extent responsibility remains with us under applicable law.

If installation is provided by MY WALL STORY or its appointed service provider, we remain responsible for our applicable obligations relating to that service.

13. Warranty and product care

Any commercial warranty offered for a product will be stated on its product page, invoice, or quotation, as applicable.

Warranty coverage, duration, conditions, and exclusions may differ between product categories.

Customers should follow the product-specific cleaning, handling, installation, and maintenance instructions provided.

Damage resulting solely from misuse, improper maintenance, unauthorized modification, or external causes may fall outside an applicable commercial warranty, subject to its terms and applicable law.

No particular commercial warranty duration is promised unless expressly stated for the relevant product.

Regardless of whether a separate commercial warranty is offered, customers retain all non-excludable rights and remedies available under applicable law.

14. Website content and brand ownership

Unless otherwise indicated, the MY WALL STORY name, branding, website layout, original product photographs, marketing materials, and original design content are owned by SHREEJI TECHNOVATION or used under appropriate authorization.

Visitors may browse and use the website for lawful personal purposes.

No right to reproduce, distribute, or commercially exploit our protected content is granted except with our permission or as otherwise allowed by law.

The purchase of a physical product does not automatically transfer copyright or other intellectual property rights in its underlying design.

Any rights expressly granted to a customer through a separate written agreement will remain unaffected.

15. Third-party services and links

Our website may use third-party services for payment processing, shipping, communication, or other operational purposes.

Third-party websites and services may be governed by their own terms and privacy policies.

We do not control the independent content of third-party websites.

However, the use of third-party services does not remove our responsibilities to customers under applicable law.

16. Accuracy of information and website availability

We aim to keep our website accurate, secure, and accessible.

Occasionally, product information, availability, or website functionality may contain errors or experience interruptions.

We may correct inaccurate information and update website content.

If an error materially affects an existing order, we will notify the customer and provide a suitable resolution in accordance with applicable law.

We do not guarantee uninterrupted website access at all times.

17. Liability

SHREEJI TECHNOVATION is responsible for its obligations under these terms and applicable law.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances beyond our reasonable control, customer misuse, or actions for which we are not legally responsible.

Nothing in these terms excludes or limits liability for fraud, personal injury, defective products, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms restricts a customer's non-excludable statutory rights.

18. Privacy and personal information

We collect and use customer information for purposes such as processing orders, communicating with customers, arranging delivery, responding to support requests, and providing our services.

Details of how personal information is collected, used, shared, retained, and protected are explained in our separate Privacy Policy.

Please review that policy before submitting personal information through our website.

19. Complaints and dispute resolution

We encourage customers to contact us first if they experience a problem with an order.

We will review complaints and work toward a fair resolution in accordance with applicable law.

Customers retain their right to seek remedies through appropriate consumer protection authorities, courts, or other legally available dispute resolution mechanisms.

These terms are governed by the applicable laws of India, without excluding any mandatory consumer protections.